Privacy policy
Marina Foam, LLC (Robot Carving and Modelnator) · Orlando, Florida · Last updated November 1, 2026
Draft: plain-language policy written for our sites. Have your attorney review it before relying on it.
This policy covers modelnator.com (the Modelnator tool and your account) and robotcarving.com (including the foam sign builder). "We" means Marina Foam, LLC. We keep this short and say plainly what we collect and why.
What we collect
- Account details: your name, email, phone and company, and your password (stored only as a one-way hash we can't read). If you turn on 2-step sign-in, we keep the secret for your authenticator app, sealed, and your backup codes as hashes.
- Your models and files: 3D models, drawings and images you upload or open, and the job settings you choose (size, cuts, pieces, options), so you can come back to a job and so we can quote and make it.
- Using Modelnator without an account: models you open are processed in your browser. They're only sent to us when you save a job, ask for a quote, or order.
- Quotes, orders and approvals: estimates, what you approved, when, your typed name and the internet address it came from, kept as the record of the order.
- Payments: card payments are handled by Stripe. We never see or store your card number; we keep what Stripe tells us (amount, status, the last four digits and card brand).
- Website forms and sign designs: what you type into a quote form or send from the sign builder (contact details, message, the sign design and its letter shapes).
- Connected storage: if you open files from Box or Dropbox, we use the permission you grant only to list and download the files you pick. We don't browse the rest of your account.
- Security log: sign-ins (and failed attempts), jobs opened, files downloaded or uploaded, with the internet address and browser, so you, your company's owner and we can see who did what.
- Error reports: when something breaks on a page, the page sends us the error message, the page address and your browser type, so we can fix it. It doesn't include your files.
- Help chat: if you ask the in-app help assistant a question, your question and the assistant's answer are sent to our AI provider (Anthropic) to produce the answer. Don't put private information in help questions.
How we use it
Only to run the tool and your account, to quote, make, ship and bill your jobs, to answer your messages, to keep the service secure, and to fix problems. We email you about your account and your jobs. We don't send marketing email unless you ask for it.
Who we share it with
We don't sell your information or your files, and we don't use your models to train AI. We share only with the services that run our business for us: hosting (Render), file storage, email delivery, payments (Stripe), and the AI help provider (Anthropic) for help questions. Each keeps the data for us under its own terms. Inside a company account, your company's owner can see the company's jobs and its security log. We'll share information if the law requires it.
Cookies and browser storage
We use one cookie to keep you signed in. The tool also keeps a few things in your browser (like the layout you prefer and unsaved work) so the page works the way you left it. No advertising or tracking cookies.
How long we keep it
Your account and jobs stay until you ask us to delete them. Order records, approvals and invoices are kept as long as accounting and tax rules require. Security logs and error reports are kept for up to two years.
Your choices
You can update your details on your account page and delete jobs you own. To get a copy of your data or delete your account, contact us and we'll take care of it, apart from records we must keep.
Security
Connections are encrypted (HTTPS), passwords are hashed, and you can turn on 2-step sign-in. No system is perfect: if we learn of a breach that affects your information, we'll tell you.
Children
Our services are for businesses and adults. We don't knowingly collect information from children under 13.
Changes
If we change this policy, we'll update the date above, and email account holders about important changes.
Contact
Questions about privacy: reply to any email we've sent you, or send a message through the form on robotcarving.com. Marina Foam, LLC, Orlando, Florida.